S3 2021 Episode 1: CJ Daniel-Nield, co founder of Planes Studio

I chat with CJ Daniel-Nield, co-founder of Planes Studio. We discuss how a New Zealander ends up founding a product agency in London, building a reputation when you don't have a portfolio, the realities of no new business, defaulting to openness and why clients may not need agencies in the long run.

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Factory is a specialist Customer Experience (CX) agency. We design, build and refine Customer Experiences for D2C and Multichannel brands. We also produce the best CX content on the internet through our newsletter, events, blog and this podcast. Want to make happy customers? Learn more here: https://www.factory-digital.com/