S3 2021 Episode 4: Liz Whitney, founder of Cove

I chat with Liz Whitney, agency world master and founder of Cove. We reflect on the challenges modern agencies face, why coaching helps you become a better consultant, the importance of enjoying the journey, creating employee personas to help navigate the new hybrid working environment and what the ideal agency model looks like.

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Factory is a specialist Customer Experience (CX) agency. We design, build and refine Customer Experiences for D2C and Multichannel brands. We also produce the best CX content on the internet through our newsletter, events, blog and this podcast. Want to make happy customers? Learn more here: https://www.factory-digital.com/