S4 2021 Episode 2: Hannah Samano, Founder & CEO of Unfabled

I chat with Hannah Samano, Founder & CEO of Unfabled. We discuss why it's important to re-write the period care story, the evolution of personalisation to meet the demands of consumer lifestyles, whether community building is part of the new D2C playbook, why being impact-led helps with customer advocacy and our favourite Tony's Chocolonely flavours.

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Factory is a specialist Customer Experience (CX) agency. We design, build and refine Customer Experiences for D2C and Multichannel brands. We also produce the best CX content on the internet through our newsletter, events, blog and this podcast. Want to make happy customers? Learn more here: https://www.factory-digital.com/