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TheySaid: Real Strategies for Customer Success

En podcast av: TheySaid

On this podcast, you’ll hear from forward-thinking leaders about the Customer Success strategies that matter most. Welcome to the no-fluff podcast for Customer Success

Our American listeners can also listen to TheySaid: Real Strategies for Customer Success at our American site

95 Avsnitt

Use VOC Feedback to Figure Out Workarounds That DON’T Include New Features
Publicerades 2022-08-01

You're Doing VOC, but Is It Working?
Publicerades 2022-07-21
How to Flex Your Voice of Customer Muscle With Slack VOC Expert
Publicerades 2022-07-11
Build the Product Your Customers Want Using VOC Data
Publicerades 2022-06-28
The Meeting That Every VOC Program Is Missing
Publicerades 2022-06-14
Box’s Jeff Justice Williams on Building a VOC Program at Scale
Publicerades 2022-06-06
Actually Closing the Loop With Customers in a VOC Program
Publicerades 2022-05-16
The Advanced Voice of Customer Program Blueprint
Publicerades 2022-05-06
Digital CS at Mega-Scale: VMware’s Approach
Publicerades 2022-03-10
A Quick-Start Guide to Data-Driven Digital CS
Publicerades 2022-02-24
The 5 Stages of Digital Customer Success Maturity
Publicerades 2022-02-16
Tips for Launching a Digital CS Strategy, with Elisabeth Courland
Publicerades 2022-02-10
The Future of Digital CS? Just Take a Look at Brian LaFaille’s Program
Publicerades 2022-02-03
For Gainsight’s Lane Holt, Digital CS Is a Strategy, Not a Segment
Publicerades 2021-12-20
Use High-Touch Strategies to Inform Your Digitally-Led Model
Publicerades 2021-12-10
GitLab’s Jeff Beaumont on How CS Ops Drives Net Retention
Publicerades 2021-12-02
Why Customer Onboarding Should Never Really End
Publicerades 2021-11-11
Signs Your CS Team Is Operating Like a Cost Center, Not a Profit Center
Publicerades 2021-11-04
How to Break Into CS Ops With Gainsight’s Seth Wylie
Publicerades 2021-10-27
How CS Ops Works at LinkedIn
Publicerades 2021-10-14

On this podcast, you’ll hear from forward-thinking leaders about the Customer Success strategies that matter most. Welcome to the no-fluff podcast for Customer Success. Powered by the team at TheySaid.

95 Avsnitt

Use VOC Feedback to Figure Out Workarounds That DON’T Include New Features

You're Doing VOC, but Is It Working?

How to Flex Your Voice of Customer Muscle With Slack VOC Expert

Build the Product Your Customers Want Using VOC Data

The Meeting That Every VOC Program Is Missing

Box’s Jeff Justice Williams on Building a VOC Program at Scale

Actually Closing the Loop With Customers in a VOC Program

The Advanced Voice of Customer Program Blueprint

Digital CS at Mega-Scale: VMware’s Approach

A Quick-Start Guide to Data-Driven Digital CS

The 5 Stages of Digital Customer Success Maturity

Tips for Launching a Digital CS Strategy, with Elisabeth Courland

The Future of Digital CS? Just Take a Look at Brian LaFaille’s Program

For Gainsight’s Lane Holt, Digital CS Is a Strategy, Not a Segment

Use High-Touch Strategies to Inform Your Digitally-Led Model

GitLab’s Jeff Beaumont on How CS Ops Drives Net Retention

Why Customer Onboarding Should Never Really End

Signs Your CS Team Is Operating Like a Cost Center, Not a Profit Center

How to Break Into CS Ops With Gainsight’s Seth Wylie

How CS Ops Works at LinkedIn