Customer surveys, leveraging NPS, and the power of onboarding | Hunt A Killer’s Mary Callaghan
On today’s episode, I speak with Mary Callaghan, Sr. Lifecycle Manager, B2B over at Calm (at the time of this interview, she headed up retention over at Hunt A Killer). We talked about leveraging data across the entire stack, having an outcome-focused product roadmap, and much more retention-heavy topics.