Precision Development At Scale: Deloitte's Eric Dingler
Deloitte is different. It’s different for, of course, its unique approach to solving customer problems, as well as its sheer size and scale. But in the context of a Skills Odyssey, it’s also pretty unique for having a) an ‘agency’ structure that makes it peculiarly receptive to new ways of organizing around Skills, and b) an openness to try new things. It’s also full, of course, of very smart people… we’d know, as both Stacia and Dani are alumni! But today’s guest, Chief Learning Officer of Deloitte’s US operation, Eric Dingler, isn’t interested in the past. In fact, he’s pretty critical about what Deloitte (and the rest of us in L&D) didn’t get right historically (“a talent/career model-level role hasn't allowed us to be as agile as we need to be and enable our organization to be as agile”) around career development. Instead, he’s very, very much about the future. In our discussion, you’ll see that for yourself as we cover a wide range of topics, from what it’s like to be in the CLO cockpit for a 145,000 person end of a half million-strong people organization, the central importance of agility as the lens Deloitte wants to see things through going forward, the role of data and analytics—even how he knows what L&D does really can touch so many people, making a better world for us all. We’re really glad we spoke to this fellow Skills Odyssey voyager; we suspect you will be, too.