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Ipsos' Customer Perspective

En podcast av: Ipsos

Our American listeners can also listen to Ipsos' Customer Perspective at our American site

78 Avsnitt

Series 7, Episode 12: Flying through turbulent times. Lessons from Air New Zealand and Ipsos’ Gold Award winning CX programme.
Publicerades 2025-04-03

Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of Ipsos' Customer Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate your game! Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com

78 Avsnitt

Series 7, Episode 12: Flying through turbulent times. Lessons from Air New Zealand and Ipsos’ Gold Award winning CX programme.

Season 7, Episode 11: Demystifying Mystery Shopping

Season 7, Episode 10: Shifting Gears - CX Transformation at Volkswagen Group UK

Season 7, Episode 9: The Employee Customer Ripple Effect

Season 7, Episode 8: Building Brands with Soul: A CMOs Journey to Humanising Growth and Lasting Impact

Season 7, Episode 7 - From Bean to Cup: The Starbucks Vietnam Journey!

Season 7, Episode 6: The Channel Performance Benchmark

Season 7, Episode 5 - The Experience Beyond The Product - Part 2 of 2

Season 7, Episode 4 - The Experience Beyond The Product - Part 1 of 2

Season 7, Episode 3 Virtual Experience - Unlocking Retail Insights With Virtual Testing: Efficient And Effective Shopper Research

Season 7, Episode 2: Manulife - transforming the Customer Experience and redefining the role of insurance in customers' lives.

Season 7, Episode 1: A masterclass in Event Design with Katrina Haby, CX Director of Customer Experience at Melbourne & Olympic Parks

Season 6: Episode 5 – Channel Performance: driving sales conversion

Season 6: Episode 4 – Empowering B2B Intermediaries through Customer Experience

Season 6: Episode 3 – Hear from Emma Dark, Director of Customer Service at Estée Lauder

Season 6: Episode 2 – The Morphing Store: bricks and mortar evolution in a convergent commerce world

Season 6: Episode 1 – Hear from Sybil Nicolson, Insight Executive for Transport for London

Season 5: Episode 11 – CX Service Design: Creating emotional attachment and driving brand growth

Season 5: Episode 10 – Beyond omnichannel to convergent commerce ecosystems

Season 5: Episode 9 – Hear from Kate McLaren, General Manager - Customer Quality at Kia Motors UK , and Jo Causon, CEO of The Institute of Customer Service

Season 5: Episode 8 – Hear from Attila Szabo, Managing Director, Ford of Poland

Season 5: Episode 7 – Hear from Yvette Steyn, Consumer Insights & Analytics lead at Distell

Season 5: Episode 6 – The Customer and Citizen Perspective

Season 5: Episode 5 – Hear from Jasper Lam, CX leader at TD Bank in Canada

Season 5: Episode 4 – Men’s Beauty: Evolving Attitudes and Fresh Insights

Season 5: Episode 3 – Driving Compliance At The Frontline

Season 5: Episode 2 – Hear from Helen Campbell-Watt, Head of Wealth Client Insight & Experience at Coutts

Season 5: Episode 1 – Hear from Aimie Chapple, CEO of Capita Experience

Season 4: Episode 7 – Hear from Mark Billingham, Group Customer Operations & CX Director for The Very Group:

Season 4: Episode 5 – Beyond omnichannel retail to convergent commerce

Season 4: Episode 4 – The role of UX in driving brilliant CX

Season 4: Episode 3 – Hear from Dominik Brinkmann, Head of Dealer Network Development & Customer Experience, for India & Asia-Pacific, at Stellantis

Season 4: Episode 2 – Bridging the Brand Experience Gap

Season 4: Episode 1 – Hear from Kuwait-based Al Mulla Group, Managing Director, Hormuzda Davar

Season 3: Episode 17 – Renewed competitive challenge for grocers as consumers return to old habits.

Season 3: Episode 16 – Hear from Kia’s Customer Experience Manager, David Hart: CX that inspires.

Season 3: Episode 15 – EX:CX, a view from South Africa

Season 3: Episode 14 – Hear from Vietnam CX industry leader

Season 3: Episode 13 – The Key To Your CX Success: Finding the right customer experience KPI for your business.

Season 3: Episode 12 – Hear from Samsung’s European Senior CX Strategy Manager, Darren George: CX in the fast lane.